Returns (if applicable)
If customers are not completely satisfied with the product purchased from Smarty Gear store, they can return it within 7 days after the receipt of the product.
To be eligible for a return, the product must be unused and returned in the same condition that you received it.
It must also be in the original packaging. Products that show any signs of wear, or that are not packaged like new with all accessories and manuals will not be accepted under this return policy.
To complete your return, we require a receipt or proof of purchase and the serial number. Customers will have to pay all the return shipping costs.
Refunds (if applicable)
Once your returned product is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please note shipping charges are non-refundable.
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com get the return address.
Smarty Gear accepts order cancellation before the product is shipped. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.
Shipment Processing Time
All orders are processed and shipped within 1-5 business day after confirmations of your payment receipt. Orders are not shipped or delivered on weekends or public holiday.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
If you experience a significant delay in shipment of your order, please contact us via email.
All orders above 200 AED on Smarty Gear store are free shipping and we change 15 AED on orders less than 200AED.
All orders will be shipped by Aramex or other shipping couriers.
Incorrect Shipping Information
If the shipping address is incorrect or incomplete, the customer will be responsible for the redelivery shipping cost or any other additional cost. Please check your address and phone number is correct before placing the order. We cannot change the delivery address after the order is shipped out
If you have any questions regarding our shipping policy, please contact us at firstname.lastname@example.org